Privacy Policy for Champs Masonry & Chimney

Last Updated: July 16, 2026

Champs Masonry & Chimney ("we," "us," or "our") operates the website https://www.champsmasonryandchimney.com (the "Site"), including the quote request tool at /get-started and the lead forms on our advertising landing pages (such as /lp/stone-foundation). We are committed to protecting your privacy and ensuring you understand how we handle your personal information.

1. Information We Collect

We collect information you provide directly to us when you request a quote, use our online quote tool, schedule service, or contact us. This may include:

• Name
• Phone Number
• Email Address
• Property Address (used to understand your project and confirm it is within our service area)
• The service you are interested in and any project details you share
• SMS and call consent (opt-in) status and timestamp
• If you reached us through one of our ads, basic campaign attribution (which ad or campaign brought you to us), recorded alongside your request

We also collect a limited amount of technical session data (a session identifier, the step you are on, timestamps, and basic browser/IP metadata) so the quote tool can save your progress and so we can troubleshoot issues.

When you use the Site we may also automatically collect certain device and usage information through cookies and similar technologies, including your IP address, browser type and user agent, the pages you visit, and referring URLs. See Section 4 for details.

2. How We Use Your Information

We use your information to:

• Prepare estimates for masonry and chimney services.
• Schedule and perform requested services and site evaluations.
• Process payments and send invoices.
• Communicate with you regarding your appointment or quote status.
• Send the follow-up communications you have opted in to, including automated SMS messages and phone calls as described in Section 3.
• Measure and improve the performance of our website and advertising.

3. SMS & Automated Call Terms & Consent (A2P 10DLC)

By submitting our quote form and checking the SMS/call consent box, you consent to receive customer care SMS text messages and phone calls from Champs Masonry & Chimney related to your inquiry, including quote follow-ups, appointment scheduling, project status updates, and customer service. Consent is not a condition of purchase.

Automated & AI-assisted communications: Some of these follow-up texts and calls are sent using automated technology, and calls may use an artificial, prerecorded, or AI-generated voice. You may request to speak with a human at any time during any call, and we will honor that request.

• Program Name: Champs Masonry & Chimney Customer Care.
• Message Frequency: Message frequency varies; you can expect to receive up to 4 messages per month based on your interaction with us.
• Fees: Message and data rates may apply, depending on your mobile carrier plan.
• Opt-Out (STOP): You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed.
• Opt-Out (Calls): You may opt out of automated calls at any time by saying so during any call, or by contacting us at (860) 809-5950 or info@champsmasonryandchimney.com. Opting out of texts, calls, or both does not affect your quote or service.
• Help (HELP): For assistance, reply HELP to any message or contact us at (860) 809-5950 or info@champsmasonryandchimney.com.
• Carriers: Carriers are not liable for delayed or undelivered messages.

SMS Data & Third Parties: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies, Analytics & Advertising Technologies

We may use cookies and similar technologies, including analytics and advertising tools such as Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use the Site and to measure the performance of our advertising. These tools may set cookies and collect technical information such as your IP address, user agent, and the pages you view.

Where we use advertising measurement tools that match events to an advertising account, any contact information shared for that purpose is cryptographically hashed before transmission, so the partner does not receive your contact details in readable form. You can limit this tracking using the controls described in Section 7.

5. Information Sharing & Service Providers

We do not sell, trade, or rent your personal identification information to outside parties. We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. As stated above, mobile opt-in data and consent are never shared with third parties.

The categories of service providers we use include:

• Lead & quote processing: Vendors that help us intake quote requests, save progress in the quote tool, and route information to our team.
• Cloud hosting: Hosting providers that store quote data in private (non-public) storage.
• Address lookup: Mapping providers used to power address autocomplete when you enter your address.
• SMS, call & email delivery: Telecom, communications-automation, and email providers used to send the messages and place the calls you opt in to, on our behalf and at our direction.
• Analytics & advertising partners: Tools such as Google Analytics and Meta, used to measure site usage and ad performance as described in Section 4.

6. Data Retention

We retain quote and project data for as long as we are actively working with you, plus a reasonable period afterward for warranty, tax, accounting, and dispute-resolution purposes. You can request earlier deletion of your information by contacting us using the details below; we will honor the request unless we are required to retain it by law.

7. Your Choices & Rights

• Access & deletion: You may request a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us at info@champsmasonryandchimney.com.
• SMS & calls: Reply STOP at any time to opt out of text messages, or HELP for support. To opt out of automated calls, say so during any call or contact us at info@champsmasonryandchimney.com.
• Cookies & advertising: You can manage or block cookies through your browser settings. Many browsers also offer a "Do Not Track" or global privacy control signal.

8. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including transport encryption (HTTPS) for data in transit and access controls on the systems that store your data. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: (860) 809-5950
Email: info@champsmasonryandchimney.com